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Letter Carriers · CCA Basics

Policies, Rights, and the National Agreement

The contracts and handbooks that protect you — and the rights they guarantee.

⚠️ Please Read

This crowdsourced website launched in August 2026, and much of its information is currently placeholder content. We’re asking mail carriers to help us identify errors and submit corrections as we add practical, professional insights from experienced carriers to every page.

📚 Policies, Rights, and the National Agreement

As a City Carrier Assistant (CCA), you're protected by national labor agreements, handbooks, and USPS regulations. Knowing your rights — and where to find them — helps you advocate for yourself, stay safe, and succeed in your position. This guide highlights the most important resources and what they mean for you.

🤝 The National Agreement (NALC–USPS Contract)

  • This is the binding labor contract between the National Association of Letter Carriers (NALC) and the U.S. Postal Service.
  • It outlines your pay scale, benefits, grievance procedures, work hour guarantees, holidays, and rules for conversions to career status.
  • CCAs are covered under Article 7 and Article 8, with specific rules for overtime, holiday scheduling, and uniform allowance.

You can request a printed copy from your union steward or access it online via the NALC website.

📘 USPS Handbooks: M-41 and M-39

  • Handbook M-41 — Describes the duties, responsibilities, and conduct expected of letter carriers on the job. It includes street delivery procedures, safety rules, and performance standards.
  • Handbook M-39 — Explains how managers evaluate routes and carrier performance. If you're being observed or measured, this is what they use.
Tip: Carriers are entitled to request copies of these documents when needed — especially during route inspections or grievances.

⚖️ Key Rights You Have as a CCA

  • Right to Representation — You have the right to request a union steward during any investigatory interview that may lead to discipline (Weingarten Rights).
  • Overtime Protections — You can use PS Form 3996 to request help if you cannot finish your assignment in the scheduled time.
  • Breaks and Lunch — You're entitled to a lunch period and breaks as outlined in your local memorandum or contract.
  • Grievance Process — If your rights are violated, you can file a grievance through your union steward.

🔍 Where to Go for Help or Questions

  • Contact your union steward or supervisor for help understanding your rights or addressing issues.
  • Check your station's union board for local MOUs (Memoranda of Understanding).
  • Ask veteran carriers how local practices apply — rules may vary slightly by region.

🧾 Related Resources and Pages

Final Tip

Knowing your rights is the first step toward a fair and successful career in the Postal Service. Read the materials, ask questions, and lean on your union — knowledge protects your time, health, and paycheck.

📝 Test Your Knowledge: Basic Rights and USPS Worker Policies Badge

10 questions — 70% to pass, 80% Skilled, 90% Mastered, 100% Perfect.

1. What is the National Agreement referenced on this page?
2. Which articles of the National Agreement specifically cover CCAs, including rules for overtime, holiday scheduling, and uniform allowance?
3. What does USPS Handbook M-41 describe?
4. What is Handbook M-39 used for?
5. What are "Weingarten Rights" as described on this page?
6. Which PS Form can a CCA use to request help if they cannot finish their assignment in the scheduled time?
7. According to the page, what determines a carrier's entitlement to lunch periods and breaks?
8. If a CCA's rights are violated, what process does the guide say they can use?
9. Where can a CCA obtain a printed copy of the National Agreement, according to the page?
10. Where should a carrier check for local MOUs (Memoranda of Understanding)?

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📝 Test Your Knowledge: City Letter Carrier Rights — Advanced Badge

10 questions — 70% to pass, 80% Skilled, 90% Mastered, 100% Perfect.

1. Per the page, CCAs are covered under which two articles of the National Agreement for rules on overtime, holiday scheduling, and uniform allowance?
2. Which handbook explains how managers evaluate routes and carrier performance — the one used when a carrier is being observed or measured?
3. Which handbook describes the duties, conduct, street delivery procedures, safety rules, and performance standards expected of letter carriers on the job?
4. The page notes carriers are entitled to request copies of Handbooks M-41 and M-39 in which situations specifically?
5. Under Weingarten Rights as described on the page, a CCA has the right to request a union steward during what specific circumstance?
6. As an overtime protection, which PS Form does a carrier use to request help if they cannot finish their assignment in the scheduled time?
7. According to the page, what actually governs a CCA's entitlement to lunch periods and breaks?
8. If a CCA's rights are violated, what does the page identify as the process for addressing it?
9. The page acknowledges that rules may vary slightly by region. Besides asking veteran carriers, where does it say to check for local MOUs (Memoranda of Understanding)?
10. Which of the following is NOT listed on the page as something the National Agreement outlines?

💡 Want to make a comment?

Do you have an idea or way of doing things that you would like members to know about? Sign in to leave a comment and we might use your idea in our training and Union pages.

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