City Letter Carrier Training Manual
A comprehensive, eight-section training resource covering the City Letter Carrier role end to end — duties, rights, and procedures.
📬 About This Manual
This guide supports City Letter Carriers and CCAs in understanding their duties, rights, and procedures. It is organized into eight sections — from the role itself through start-of-day and street duties, route evaluation, documentation, safety and labor rights, minor adjustments, and key resources — followed by a glossary and sample forms.
Work through the sections in order if you're new, or jump straight to the topic you need using the cards below.
Manual Sections
Eight sections, plus a glossary and sample forms.
The mission of the USPS, your scope of responsibilities, daily performance expectations, and union awareness.
Reporting for duty, clock rings, verifying mail volume, casing, pulling down, and prepping for the street.
Line of travel, delivery methods, scanning, parcels, and managing your time on the street.
How routes are inspected, evaluated, and adjusted — and how to protect your route.
The PS Forms and daily logs that record your work and protect your route data.
Workplace safety, your rights under the National Agreement, and how grievances work.
Minor route adjustments and the red flags to watch for along the way.
The handbooks, agreements, and union resources that back up everything in this manual.
Key terms defined, plus sample PS Forms you'll encounter on the job.