City Letter Carrier Training Manual
Section 7: Minor Adjustments & What Carriers Should Watch For
What a minor route adjustment is, when it's legitimate, and the red flags every carrier should watch for.
🛠️ 7.1 What Are Minor Adjustments?
- Defined in M-39 §141.1 as limited changes made without a full six-day inspection.
- Typically involve minor street time or delivery point transfers to balance routes.
- Must be based on documented data like volume, PS Form 3999, or recent performance.
- Should not alter the fundamental structure or balance of a route.
- Cannot be used to bypass or substitute for a full inspection where one is required.
Reference: M-39 §141.1, Route Protection Program Ch. 3
✅ 7.2 Legitimate Reasons for Minor Adjustments
- Uneven mail volume among neighboring routes over an extended period.
- Significant long-term changes to delivery points due to new construction or closures.
- Rebalancing travel time between routes sharing a common path or territory.
- Adjusting for consistent service issues like missed businesses or blocked delivery.
- Consolidation of light delivery sections for efficiency without burdening the carrier.
Reference: M-39 §141.16, Route Protection Program Ch. 3
🚫 7.3 What Minor Adjustments Cannot Be Used For
- Fixing overburdened routes without providing supporting data.
- Shifting work to carriers to avoid paying overtime.
- Eliminating or reassigning parts of routes without a consultation.
- Punishing carriers by altering workload or delivery area unfairly.
- Reducing route time in COR without detailed justification on PS Form 1840 Reverse.
Reference: Route Protection Ch. 3, M-01766 COR Guide Ch. 11
📄 7.4 The Role of PS Form 1840 and 1840 Reverse
- The PS Form 1840 summarizes proposed route changes and adjustments.
- The reverse side must clearly explain any increase or reduction in time.
- Carriers have the right to review, comment on, and question these forms.
- If the reverse is blank or vague, the adjustment may violate policy.
- COR-generated changes must still include full documentation on the 1840 Reverse.
Reference: M-01766 Ch. 11, Route Protection Ch. 3
💻 7.5 Using COR for Minor Adjustments
- COR (Computerized On-site Route) proposes changes based on PS Form 3999 mapping.
- Any time removed by COR must be fully justified and not arbitrary.
- Line of travel, walking distances, and vehicle paths must reflect real-world accuracy.
- Carriers and union reps must be given the opportunity to review COR proposals.
- Improper COR usage is grievable under M-01661 settlement.
Reference: M-01766, Chapters 5–7, 11
🗣️ 7.6 Carrier Consultation Rights
- Carriers must be consulted before a final adjustment is implemented.
- Management must explain what data was used to justify changes.
- Carriers may raise objections and add written comments to official forms.
- A steward should be present or made aware of any route modification meeting.
- No change should be made without the carrier's input and opportunity to respond.
Reference: M-39 §242.3, Route Protection Ch. 2–3
🚩 7.7 Red Flags Carriers Should Watch For
- No explanation or vague entries on PS Form 1840 Reverse.
- Route time is reduced without corresponding mail volume or travel data changes.
- Adjustments made shortly after inspection without proper consultation.
- Sudden pivoting or "swapping" of delivery areas without written notice.
- Supervisors claiming "it's just a minor change" without documentation.
Reference: Route Protection Ch. 3, NALC 2018 Inspection Guide
🔍 7.8 What to Do If You Suspect an Improper Adjustment
- Contact your NALC steward immediately and explain the situation.
- Document everything—forms, notes, delivery changes, and supervisor instructions.
- Request to see the PS Forms 3999, 1840, and 1840 Reverse for your route.
- File a grievance if route time was reduced without proper justification or discussion.
- Track your workload closely using the NALC Daily Log to identify any increases.
Reference: M-39 §141.1–141.16, NALC Grievance Procedure Guide
Watch Point
"It's just a minor change" is not a justification. If route time is reduced without data on the PS Form 1840 Reverse, or without consultation, document it and call your steward.