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Knowledge. Support. Solidarity.

My Training

Every stage and every course in one place. Work through them at your own pace, from your first day to your own route, and earn a badge for each test you pass.

⚠️ Please Read

This crowdsourced website launched in August 2026, and much of its information is currently placeholder content. We’re asking mail carriers to help us identify errors and submit corrections as we add practical, professional insights from experienced carriers to every page.

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BUILT BY CARRIERS. FOR YOUR NEXT CHAPTER.

A little more knowledge.
A lot more confidence.

Your journey from your first day to your own route. Every course is open to you, and every test you pass earns a badge for your portfolio.

Keep learning View my medals
JMAReal experience. Shared by your carrier community.
Stage 1: From Academy through On-the-Job Training.
01 / YOUR ROADMAP

Five stages. One confident carrier.

Start where you are. Build your skills at your own pace. Not sure which stage is yours?

All stages open to you

Click a stage to enroll in it. One stage at a time, and the stage walks you through its courses in order.

02 / KEEP YOUR KNOWLEDGE MOVING

The course library

Every course, in one place. Find what you need for the day ahead.

20 courses · 14 tests · No paywall.
Showing 20 of 20 courses
CCA Onboarding Guide Not started
STAGE 1 · COURSE 01

CCA Onboarding Guide

Get familiar with your first days, your instructor, and the essentials of carrying mail.

Course + knowledge test Open textbook
Casing Mail Not started
STAGE 1 · COURSE 02

Casing Mail

Build confidence at the case, from sorting letters and flats to preparing for the street.

Course + knowledge test Open textbook
MDD Scanner Use Not started
STAGE 1 · COURSE 03

MDD Scanner Use

Get to know the scanner you carry, with everyday functions, prompts, and delivery scans.

Course + knowledge test Open textbook
Uniforms and Equipment No test yet
STAGE 1 · COURSE 04

Uniforms and Equipment

What to wear and what to carry: the uniform allowance, footwear, satchels, and the gear that makes the day easier.

Course · test coming Open textbook
Safety No test yet
STAGE 2 · COURSE 07

Safety

Make safe habits part of every day, in the office, in your vehicle, and on the street.

Course · test coming Open textbook
Forms and Logs Not started
STAGE 3 · COURSE 10

Forms and Logs

Get comfortable with the forms and personal records that document your working day.

Course + knowledge test Open textbook
City Letter Carrier Training Manual Not started
STAGE 5 · COURSE 15

City Letter Carrier Training Manual

Bring it all together with the Hub's eight-section guide to the city letter carrier role, plus the glossary and sample forms.

9 sections
Course + knowledge test Open textbook
Grievance Process Badge Not started
STAGE 5 · COURSE 20

Grievance Process Badge

The test on the grievance process, Section 6 of the Training Manual: your rights, the steps, and the steward's part in them.

Course + knowledge test Open textbook
Route Inspections Not started
STAGE 5 · COURSE 16

Route Inspections

Get familiar with route evaluations, inspection records, and documenting the work you do.

Course + knowledge test Open textbook
03 / YOU EARNED THIS

Knowledge worth wearing.

Finish a course. Pass the test. Earn a badge that's yours to keep.

0STAGE AWARDS
Of five. Gold is the goal.
0COURSE BADGES
Every one is a step forward.
0Perfect
0Mastered
0Skilled
0Passing
YOUR BEST SCORE STAYS

Retake a test. Raise your score.
Give your badge an upgrade.

Stage awards

One trophy for each stage, earned once every test in the stage is done. Your average score sets the material. 0 of 5 earned.

Gold 90%+ Silver 80%+ Bronze 70%+ Granite 60%+
STAGE 1

Academy & OJT

Not earned yet Sign in and do every test in the stage
STAGE 2

Probation period

Not earned yet Sign in and do every test in the stage
STAGE 3

Before your first opt

Not earned yet Sign in and do every test in the stage
STAGE 4

Non-career regular route

Not earned yet Sign in and do every test in the stage
STAGE 5

Career carrier

Not earned yet Sign in and do every test in the stage

Course badges

A badge for every course test you pass, at the tier your best score earns.

One badge per test · Best passing scores

Sign in to collect your badges.

You can take any test now; a badge is kept once you're signed in.

Find a course

Your learning record

Tests taken and results
TestAttemptsBest resultBadgeAction
Sign in and your tests and results will appear here.

Our training courses get smarter every day.

Because the people who carry the mail help shape what we teach.

Share your experience
YOUR TRAINING STAGE

Enroll in this stage?

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A BADGE FOR EVERY MILESTONE

Same course. Your achievement.

Every test is ten questions, and your highest score is the one that counts. Each of the five stages has a trophy. It is earned once every test in the stage is done, and your average score across them sets the material.

Gold

90% to 100%

Silver

80% to 89%

Bronze

70% to 79%

Granite

60% to 69%

Every course test earns a badge at the tier your best score reaches, and it shows on your portfolio.

Perfect

100%

Mastered

90% to 99%

Skilled

80% to 89%

Passing

70% to 79%

A badge is earned with a test score of at least 70%. A test counts toward its stage trophy from 60%, so a stage of near misses still earns Granite. Below that, the attempt is kept and you can try again. A retake can raise your award or badge; a lower score never replaces your best.

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